Frequently Asked Questions

Acess the website https://www.speedtest.net
It is important that the test be carried out with the selected Telecall server.

It is the speed of receiving data (example: file, video, streaming, etc.) from a computer from another machine through the internet.

It is the speed of sending data (example: file, video, streaming, etc.) from a computer from one machine to another through the internet.

To ensure more accurate results, it is necessary to consider some issues:
While the test is running, the user should not use the computer for other functions, especially applications that need internet access.
These applications conflict with the test and may generate an inaccurate result;
Other devices that use the same internet connection simultaneously on the network can also affect the results;
The network cable connection between the computer and the modem is ideal for carrying out the test.

Latency is the time for a signal (bit) or packet of information to reach its destination from a computer.

Packet loss occurs when digital content does not reach its destination.
This situation can happen due to equipment failure, network cable problem, high bandwidth consumption or poor connection quality.

Ping is a command used to test connectivity between network elements (machines/sites).
It basically sends data to these elements and waits for responses. If the device responds, it is active/reachable.

On a windows machine, open the Command Prompt.
PING “destination address” (example: www.telecall.com)
The answer will be the amount of packets sent, the amount received and the percentage of loss (if any).

Check if the modem is on and all the green LEDs. If you have any red ones, get in touch to open the call.
Check if it is connected (cable or wifi) to the modem.
If so, perform a ping test for the page that does not open
Perform Ping Test for Google DNS (8.8.8.8)
If tests are positive, check DNS configuration on the device.
If all tests are negative, restart the modem and run the tests again.
If tests are negative, get in touch to open a ticket.

Local call (for landline and mobile): enter the phone number or + 55 + locality code + phone number

Domestic long distance call (for landline and mobile): enter zero + city code + phone number or + 55 + city code + phone number

International long distance call: contact (021) 3030-1010 or 0800 030 2016

Not. Simply pick up the handset, receive the dial tone and dial the desired number. It’s very simple! If you need guidance to learn more about how to use a Telecall VoiP line, our support team will always be available to assist you.

Yup. The Telecall VoIP phone can be used by people in homes or companies around the world, who have a good or dedicated broadband Internet. Obs1 : In some specific cases it may be necessary to contact SAC Telecall.

how to make calls

Landline / Mobile: Dial only the number
Fixed/Mobile area code: 0 + city code + destination number
Fixed/Mobile DDI: 00 + Country code + City code + destination number.

Redial last call

RD “Redial” key.

How to schedule “Follow Me” transfer

Enter *2 + Number to forward calls.

How to unschedule “Follow Me” transfer

Enter *3.

How to identify my extension IP?

Model T19 and T20 = Between the four arrows press the middle button with the telephone on the hook. The IP will appear on the phone’s display. Ex: 192.168.1.10

How to check messages in voice mail

Just dial 555 from your own extension and you will enter the voice mail menu and listen to messages.

Not. Simply pick up the handset, receive the dial tone and dial the desired number. It’s very simple! If you need guidance to learn more about how to use a Telecall VoiP line, our support team will always be available to assist you.

Yup. The Telecall VoIP phone can be used by people in homes or companies around the world, who have a good or dedicated broadband Internet. Obs1 : In some specific cases it may be necessary to contact SAC Telecall.